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Customer Service is a Team Sport

Why I Started NimbleUser

Twenty years ago (May 21st, 1992 to be exact) I left a very good job at a Fortune 500 company to start NimbleUser (formerly VanDamme Associates). By nature I am a change agent and, while I liked the company I worked for, it was very difficult to create change due to...
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Customer Service is a Team Sport

Beware of the False Cloud

Before starting, it should be noted that there is no definition of cloud computing that everybody (or even most people) agrees on.  If you ask 20 different people what cloud computing is you will likely get 20 different answers. I recently attended a number of...
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Customer Service is a Team Sport

Stop Riding Your Dead Horses

Lakotah tribal wisdom says that when you discover you are riding a dead horse, the best strategy is to dismount. Makes perfect sense right?However, in some organizations other (much less sensible) strategies are being tried:1. Buying a larger whip. 2. Changing...
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