Picture

Role: Technical Support Analyst
Hometown: Watertown, NY
Favorite Quote: “If you don’t have time to do it right, when will you have time to do it over?” – John Wooden
Nimbler Since: November 2012
What brought you to NimbleUser? 
The great salesman like qualities of Sig. We shared many similar perspectives on customer services and support! Once I found out that NimbleUser works with non-profit organizations, I was sold!
What’s your favorite part about your role? 
I get to help and work with great clients, making their jobs easier one issue at a time. I try to make solving their problems as easy and pain free as possible.
Choose one of NimbleUser’s core values and explain what it means to you.
Practice Continuous Improvement – No matter how long you try or practice something, you can always be better. You never stop learning throughout your whole life, and why not want to always try to better yourself. Not only does this help you improve yourself, but you can then help others and share that information to improve us all!
How do you think NimbleUser’s culture extends to the client experience?
This ties into continuous improvement quite nicely! We always strive to provide a better experience to our customers through our software and support. In turn, they get to experience the ride of always improving software and experience. How many products can you buy today that promise to keep adding new features and improvements? Exactly.
What do you do when you’re not at work?
I love to cook and play games. Desserts are my primary specialty, including a mean cheesecake! As for games, I play them all!
What’s your favorite office coffee brewing method—drip, French press or Aeropress?
Aeropress

Overall, what’s the best part of working at NimbleUser?
The culture! Things are always changing and that makes the job exciting. Definitely not your ordinary 9 to 5. Wear funny t-shirts to an excellent job and help people that are having a big impact on the world! What’s not to love about that?!
What would people never guess you do in your role?
People sometimes don’t understand that to support clients, I occasionally need to break things to better understand how they work. Seems slightly counter intuitive, however, it reinforces our knowledge of how best to resolve certain issues and help our clients.