American Society for Surgery of the Hand – A Nimble AMS Success Story 

“Nimble AMS, built on Salesforce, is the foundation for anything we can think of. We’ve been able to automate hundreds of processes, which saves our staff countless hours each day.”
Jake Adler

Jake Adler

Chief Technology Officer, ASSH

22,000+

staff members

40,000+

members

100s

of resources for patients and practioners

Taking automation to the next level with Nimble AMS

In 2015, American Society for Surgery of the Hand (ASSH) turned to Nimble AMS for a Salesforce-based AMS that would support new and innovative approaches to their business challenges. Today, ASSH is taking innovation to new levels, creating efficiencies by automating hundreds of processes for everything from data updates and reports to member communications. Staff members from any department can build multi-step, automated workflows and approvals using pointand-click Salesforce Process Builder functionality. This means ASSH can focus on providing benefits to members instead of performing manual tasks.

Challenge & Solution

Staff members were spending valuable time on manual processes including data updates and communications. The organization knew Salesforce-based Nimble AMS could help them work smarter and faster. 

Results

Using Salesforce-based workflow functionality with Nimble AMS and their membership data, ASSH now automates hundreds of processes, saving valuable staff time. For example, ASSH automated their fellowship application process, and it is now one of their biggest revenue drivers. 

About the Organization

American Society for Surgery of the Hand

ASSH is the oldest and most prestigious medical society dedicated to the hand and upper extremity. Their mission is to advance the science and practice of hand and upper extremity surgery through education, research and advocacy on behalf of patients and practitioners.

Features

Automatic processes

Artificial Intelligence

Predictive analytics

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