Moving forward with Nimble AMS means a better Salesforce-based solution and technology partner.

The challenge

In 2019, Nicsa, a trade association for the global asset management industry, had been using their Salesforce-based association management software (AMS) for six years. They eventually had to upgrade it as part of an initiative to integrate all of their technology platforms. When they discovered they would have to pay the same price as a new customer just to upgrade to the latest version of the product, they recognized an opportunity to implement a solution that better met their needs.

The solution

“Our old AMS system was outdated. It was difficult to configure and use, and we didn’t feel like a priority to our vendor. With Nimble AMS, we now have a fresh, modern, updated system that’s much easier to use. And, the Nimble AMS team has been so transparent, patient, and human from the get-go. We have never felt like we’re a number or a sales goal.”

Allison Walsh, Vice President of Marketing, Nicsa

Nicsa chose Nimble AMS for a modern solution that includes easy configuration to address their specific processes, a modern member-facing portal to deliver a great member experience, regular upgrades so they always have the latest technology at no additional cost, and a positive vendor relationship for help when they need it.

The results

By moving to Nimble AMS, Nicsa now has a modern system with regular upgrades included so they will always be using the latest technology. Nicsa also saw immediate improvements, including the ability to more easily configure the AMS to meet their needs, and the ability to save time through easier-to-use navigation. They also enjoy a friendly and approachable customer service experience.

“Our experience in moving to Nimble AMS was right in line with the references we received before our purchase: The Nimble AMS team treated us like family. Even though moving to a new AMS is a big endeavor, they made the whole process of migrating to Nimble AMS very approachable.”

Allison Walsh, Vice President of Marketing, Nicsa