NimbleUser has created a great product, but it's the people behind the product that make us proud to be a customer. NimbleUser is fanatical about customer service and are dedicated to working with you to solve problems and meet your needs.
We made the decision to switch our AMS late spring in 2013. We began our search and NimbleUser quickly rose to the top of our short list. After a great demo and sales presentation, we began our implementation in the summer of 2013. We decided to phase in our implementation and due to NimbleUser's great team and dedication, our initial launch happened on Oct 1st 2013, just about 3 months after we started. Our members and staff love the new AMS and we have had a nothing but great feedback from everyone who uses it. NimbleUser's team is truly dedicated to making their customers succeed and does what it takes to deliver. We have been extremely happy with our decision to go with NimbleUser and if I had to do it all over again, would choose them with no hesitation.
We have been using Nimble AMS for over 7 months and during that time I have found myself saying over and over again, "best decision we have ever made". In just 7 short months we have been able to move forward on many initiatives that would have either been cost prohibitive or taken years to implement using our old AMS. NimbleUser has been a true partner in helping us leverage Salesforce and Nimble AMS and their knowledgeable support team and exceptional customer service has really been second to none.
About a year ago we selected NimbleAMS as a replacement for our association management system, iMIS. Not only did we like the CRM elements of SalesForce, but the added functionality from NimbleAMS sealed the deal. We went from a handful of staff using the old iMIS system to nearly all 85 employees leveraging group collaboration features like Chatter, updating contact records, tracking customer engagements, and building a stronger case for member value. Without a doubt, NimbleAMS has change how we manage our customer relationships and has open doors for us to streamline business processes, share information with our partners, and transform our approach to leveraging technology to fuel our strategic initiatives.
The implementation team from NimbleUser was top-notch... thorough, thoughtful, and supportive every step of the way. Having been through a few complex system implementations, I can say the folks at NimbleUser made this the easiest and most successful implementation I've ever seen!
If you're looking for a CRM/AMS system, NimbleAMS should be high on your list, if not at the top!
Our adoption of Nimble AMS marks the start of the next great phase of our association. There is no comparison between the features, capabilities, usability, flexibility and power of Nimble AMS and other systems on the market. Match this with the talented and friendly staff of NimbleUser and the decision to adopt this system is easy. I cannot speak highly enough Nimble AMS and NimbleUser.
When we decided to replace our AMS, the prime directive was to implement a system that would both support innovation and drive it. We actively seek out products and partners that will work with us to continue to push the boundaries and stay ahead of the curve. At least 90% of what we do contains some technology aspect. As our value proposition evolves, we know that we need to be the driver of our technological innovation or we will end up being driven by it!
Since moving to NAMS we have been able to not only improve our transaction needs to run our association but also leverage the flexibility of the platform to answer our own unique needs within days as opposed to weeks, months and longer on our old system. Truly refreshing to work with an amazing team from the initial discovery processes, through implementation and now into helping create an even better system. You truly become part of the family and I never feel like I am working with just another vendor.