American Diabetes Association (ADA): Nimble AMS Success Story 

From data inconsistencies and manual processes to staff efficiency and real-time reporting

Since 1940, the American Diabetes Association (ADA) has supported people living with diabetes, those at risk of developing diabetes, and healthcare professionals who serve at-risk individuals by providing resources to improve health outcomes and quality of life. To fulfill its mission, ADA utilized a variety of software platforms, yet the software wasn’t integrated. This made the software challenging for both staff and members to use and required employees to manually verify data, change formatting, and enter records from one system to another. The organization needed a total system solution that could provide a 360° view of their members and constituents—ADA turned to Nimble AMS

Challenge & Solution

Because ADA leveraged many software platforms, the organization struggled to maintain quality and consistency with its data and reporting. Staff at different levels and departments had regular and ongoing data analytics needs, but reporting was both a time-consuming and incomplete process 

ADA needed a total system solution with strong integration abilities for multiple third-party systems, to unite its data, and offer a 360° view of members and constituents. The organization chose Nimble AMS.

Results

Staff were familiar with Salesforce, so the organization prioritized a powerful AMS built on Salesforce—Nimble AMS. After switching to Nimble AMS, ADA has greatly reduced redundancies, simplified processes, and improved the staff and member experience. With Nimble AMS, the organization has removed unnecessary processes, saved countless hours of manual work, and created efficiencies so that staff can focus more on their mission.