For years, IHRSA had used the same version of their old association management software (AMS). They hesitated to upgrade the system because the small improvements available did not seem to outweigh the difficulty of the upgrade process. They wanted more than just incremental updates. They wanted an AMS that would help them grow their association and move them forward.
In 2018, the organization moved to Nimble AMS. They chose Nimble AMS in part because they liked the innovative, customer-focused culture of the Nimble AMS team and the modern association software built on the Salesforce platform. The organization can now easily make improvements for staff and members quickly and efficiently.
According to Thomas Durkin, vice president, technology and digital publishing at IHRSA, the organization can now easily make improvements for staff and members quickly and efficiently.
“Nimble AMS has set us up for innovation and success. We’re able to do so much now without spending a lot of extra time or money. When we want to do something new or make an improvement, we can just do it, leveraging the investment in technology we’ve already made.”
For example, in response to the COVID-19 pandemic, IHRSA wanted to provide members with an online forum to share ideas. Using the Nimble AMS online help site, one person on Durkin’s team was able to set up a member community within days. A few weeks later, the forum already had 1,100 users.
Another example: The organization had been regularly generating a critical report that was only available on one computer. One person spent about five hours every couple of days to run the report. Today, the entire IHRSA team can see key insights from the report any time through a dashboard in Nimble AMS.
“We would not be functional at IHRSA today during the COVID-19 pandemic had we not replaced our legacy AMS with Nimble AMS two years ago. We are able to stay connected to our team and our members like never before.”
Anita Horne-Lawlor, Chief Operating Officer, IHRSA
The mission of IHRSA is to grow, protect, and promote the health and fitness industry, and to provide its members with the benefits that will help them be more successful. IHRSA and its members are dedicated to making the world healthier through regular exercise.