Massachusetts Dental Society

Enhanced ROI, greater member value, and more
through digital transformation with Nimble AMS

The challenge

MDS was tired of spending time and money on an AMS that broke during product upgrades, was difficult to use, and cost too much to maintain.

The organization needed a more cost-effective AMS system, built on the Salesforce platform, that was easier to use and always included the latest technology – without additional costs or broken customizations.

The solution

After transitioning to the new AMS system, MDS found they were able to work with the Nimble AMS team to find new ways to improve processes and deliver a better member experience through digital transformation.

The results

Working with Nimble AMS, MDS was able to move beyond their initial list of requirements. They found new ways to increase their return on investment (ROI) and improve the member and sponsor experience through digital transformation of processes that are now tracked and enabled with Nimble AMS.

“Although we transitioned to Nimble AMS in 2014, the product’s biggest strength has turned out to be the ease with which we were able to seamlessly transition our association management staff to a distributed workforce model during the COVID-19 pandemic. The Nimble AMS team is also very innovative. Working with their team, we’ve enhanced our association’s ROI and strengthened member value through digital transformation of many of our processes.”

Nicole Bowen, Digital Solutions Architect, MDS

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About Massachusetts Dental Society (MDS)

A 5,000-member constituent of the American Dental Association, MDS is dedicated to the professional development of its member dentists through initiatives in education, advocacy, and promotion of the highest professional standards, and championing oral health in the Commonwealth.

Learn more about MDS