Case Studies

NASPA: Student Affairs Administrators in Higher Education: A Nimble Success Story

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“If someone asked me if they should switch to Nimble AMS, I’d tell them to do it in a heartbeat. It’s the best decision I’ve made in my position at NASPA.”
Courtney Patterson

Courtney Patterson

Senior Director, Information Management and Constituent Experience, NASPA

15,000

members

1,200

institutions

Hundreds

of resources for the field of student affairs

Boosting revenue, saving time, and making smarter business decisions with Nimble AMS

NASPA found what they were seeking, and more, in Nimble AMS. Nimble AMS is easier to use and allows NASPA to automate many manual processes. It is highly configurable, helping NASPA increase revenue by better aligning members with the correct membership type, yet it doesn’t break during upgrades. Nimble AMS provides deeper insight into data, helping NASPA make more informed business decisions, and a client experience team that is dedicated to NASPA’s success.

Challenge & Solution

NASPA’s old AMS solution was holding them back. It was difficult to use and often broke during product upgrades. When the organization looked to their AMS vendor for help, they were met with a poor customer experience. NASPA decided to move to an AMS system built on the Salesforce platform.

NASPA chose Nimble AMS, which is easier to use, more flexible and configurable, and gives the entire team greater insights into membership data.

Results

Using Nimble AMS, NASPA has improved efficiencies by automating and simplifying processes in multiple areas, including membership renewal and membership reporting, cutting monthly membership reporting from a three-day process down to two hours. The organization has also gained greater insights into its membership data, using advanced analytics to make more informed business decisions.

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About the Organization

NASPA

NASPA is a nonprofit association that represents administrative professionals and students who work in the field of student affairs in higher education.

Features

Real-time reports and dynamic dashboards

Automated processes

Reliable and worry-free updates 3x/year

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