Lakotah tribal wisdom says that when you discover you are riding a dead horse, the best strategy is to dismount. Make perfect sense correct?
However, in some organizations other (much less sensible) strategies are being tried:
- Buying a larger whip.
- Changing riders.
- Harnessing several dead horses together to increase performance.
- Saying things like, “This is the way we have always ridden this horse.”
- Provide additional funding and/or training to increase the dead horse’s performance.
- Conducting a study to see if private contractors can ride the dead horse cheaper.
- Appointing a committee to study the dead horse and suggest improvements.
- Arranging to visit other tribes to see how they ride dead horses.
- Creating a training session to improve riding skills.
- Revising performance goals for dead horses.
Signs that your AMS is a Dead Horse:
- Staff dreads using it. They spend more time trying how to figure out how to use it versus actually using it to do their job.
- Members complain about how cumbersome or dated the web self-service / commerce portion is.
- Upgrades are such a scary thing that the system has not been upgraded in over a year.
- Numerous workarounds are used to facilitate things the AMS cannot handle (data is living in excel spreadsheets, etc).
- New strategic initiatives are not being tried because the AMS cannot handle the change.
Call to Action:
While easily said and understood, dismounting from your dead AMS will be difficult and time consuming but must be done to have a nimble and high performing organization. This ancient wisdom is as relevant today as as it was 300 years ago.