Lakotah tribal wisdom says that when you discover you are riding a dead horse, the best strategy is to dismount. Make perfect sense correct? 
However, in some organizations other (much less sensible) strategies are being tried:

  1. Buying a larger whip. 
  2. Changing riders.
  3. Harnessing several dead horses together to increase performance.
  4. Saying things like, “This is the way we have always ridden this horse.” 
  5. Provide additional funding and/or training to increase the dead horse’s performance.
  6. Conducting a study to see if private contractors can ride the dead horse cheaper.
  7. Appointing a committee to study the dead horse and suggest improvements. 
  8. Arranging to visit other tribes to see how they ride dead horses. 
  9. Creating a training session to improve riding skills. 
  10. Revising performance goals for dead horses. 

Signs that your AMS is a Dead Horse:

  1. Staff dreads using it.  They spend more time trying how to figure out how to use it versus actually using it to do their job.
  2. Members complain about how cumbersome or dated the web self-service / commerce portion is.
  3. Upgrades are such a scary thing that the system has not been upgraded in over a year.
  4. Numerous workarounds are used to facilitate things the AMS cannot handle (data is living in excel spreadsheets, etc).
  5. New strategic initiatives are not being tried because the AMS cannot handle the change.
How much time, effort and dollars has your organization spent trying to bring this dead horse back to life?

Call to Action:

Dismount this horse.  The horse is not going to magically be re-born.  Replacing an AMS is not a lightweight endeavor but every marathon starts with a single step.   Make that first step now.  Just making the decision to replace the dead horse with will energize the staff and re-invigorate your organization.

Need motivation?

Think of the feeling of dread that comes over you when you need to work with the system, perform an upgrade or explain the system’s shortcomings for the umpteenth time.

While easily said and understood, dismounting from your dead AMS will be difficult and time consuming but must be done to have a nimble and high performing organization.  This ancient wisdom is as relevant today as as it was 300 years ago.